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Category Archives: Cerberus Helpdesk

Setting up email notifications in Cerberus Helpdesk

Updated 28/05/2011 Starting with version 5.4, changes have been made which render previous of methods of sending email notifications inoperable. In fact if you upgrade from a previous version to 5.4, your notifications will break. Cerberus 5.4 brings a new functionality called Virtual Attendants. This is what you’ll need to use from now on. Click… Continue Reading

Enabling mail redirection into Cerberus Helpdesk

Cerberus Helpdesk out of the box isn’t able to accept mails that are redirected or resent to it. In order to make this happen, you’ll need to modify cerb5/api/app/Parser.php and add in a few lines of code. You’ll find this block of code at line 109 (in Cerb 5.4.1). Line numbers for previous version will… Continue Reading